Security & scalability
Built for reliable, secure business conversations
Multi-tenant architecture with organization isolation, role-based access control, encrypted sessions, and reliable business infrastructure.
Security overview
- Technov AI is built on a multi-tenant SaaS architecture designed to isolate and protect each organization's data, assistants, and sessions.
- We apply security best practices at every layer: from authentication and authorization to data handling and infrastructure.
- Our platform is designed for businesses that need reliable, secure, and scalable voice AI — from small teams to large enterprises.
Authentication & access control
- Secure authentication with industry-standard protocols.
- Multi-factor authentication support.
- Session management with configurable timeouts.
- Password policies and secure credential storage.
Organization isolation
- Each organization operates in its own fully isolated environment.
- Data, assistants, configurations, and sessions are never shared between organizations.
- Domain-based authorization ensures assistants only work on verified domains.
- API keys and credentials are scoped per organization.
Roles & permissions
- Role-based access control for team members.
- Predefined roles: Admin, Manager, Operator, Viewer.
- Operators can monitor and take over conversations.
- Admins control billing, team management, and assistant configuration.
- Fine-grained permissions for sensitive operations.
Realtime session security
- Audio sessions are encrypted in transit using standard protocols.
- Sessions are established through secure token exchange.
- Only authorized domains can initiate voice sessions.
- Session limits and concurrency controls prevent abuse.
- Configurable session timeouts and max duration limits.
Data handling
- Conversation data is stored securely with per-organization isolation.
- Transcripts and recordings are encrypted at rest.
- Data retention policies are configurable per organization.
- supports GDPR-oriented data handling practices.
- Data export and deletion capabilities available.
Audit logs
- Comprehensive audit logs track all significant actions.
- Logs include: user actions, configuration changes, session access, data exports.
- Audit logs are retained and searchable from the dashboard.
- extended log retention and export available for enterprise plans.
Scalability & infrastructure
- Built on scalable cloud infrastructure designed for high availability.
- Realtime audio infrastructure built for reliable, low-latency business conversations.
- Automatic scaling to handle concurrent sessions across multiple assistants.
- Multi-region capability for enterprise deployments.
- Usage quotas and rate limiting to ensure fair resource allocation.
Enterprise options
- Dedicated environments for single-tenant deployments.
- SSO and SAML integration.
- custom SLA options available under specific agreements.
- White-label options available.
- Custom data retention and compliance configurations.
- Dedicated support and onboarding.
- Custom quota limits and pricing.
Questions about security?
Contact our team to discuss your security requirements, request a security review, or learn about enterprise deployment options.